Why This Role Exists

This role exists to own and optimize Salesforce platform configuration so that business processes scale reliably, securely, and without creating long-term technical debt.

This is a configuration-first role focused on platform governance and operational excellence, not custom development.

What You’ll Actually Do

• Design and maintain scalable Salesforce configurations across objects, fields, page layouts, and record types

• Manage and optimize profiles, permission sets, roles, and sharing rules

• Build and maintain Flows, validation rules, and approval processes with attention to performance and maintainability

• Evaluate business requirements and recommend configuration-first solutions

• Monitor and improve data quality, deduplication, and data hygiene practices

• Identify and prevent automation conflicts and performance issues

• Support release cycles for configuration changes and perform impact analysis

• Troubleshoot complex user and platform issues independently

• Maintain clear documentation of org configurations and changes

• Collaborate with developers where Apex or LWC is required

• Enforce security and governance best practices across the org

Requirements (Core)

• 3-5 years of hands-on Salesforce Administration experience

• Strong practical expertise in:

  • Custom objects, fields, and relationships

  • Page layouts and record types

  • Validation rules

  • Flow Builder (record-triggered and screen flows)

  • Permission sets, profiles, and sharing rules 

• Solid understanding of:

  • Salesforce security and sharing model

  • Automation order of execution

  • Data management and data quality practices

• Proven ability to translate business requirements into scalable configurations

• Strong troubleshooting and root-cause analysis skills

• Experience supporting releases and change management

• Clear documentation and stakeholder communication ability

Good to Have

• Experience with:

  • Sales Cloud / Service Cloud

  • Basic SOQL for data validation

  • Change Sets or Salesforce DX awareness 

• Experience working in environments with multiple integrations

• Salesforce Administrator Certification (ADM 201 or equivalent)

Certification is a positive signal — real org experience matters more.

What Gets You Rejected Instantly

• Builds complex logic blindly in Flow without impact analysis

• Can’t clearly explain record access behavior

• Creates automation conflicts in the org

• Treats every requirement as “just add a field”

• Escalates issues without structured investigation